GANGKE YUNCHUANG

At GANGKE YUNCHUANG, we strive to provide our customers with an excellent shopping experience. If you are not fully satisfied with your purchase, our detailed refund and return policy ensures a smooth process for returns and refunds.

Eligibility for Refunds:

  • Return Window: Products are eligible for a refund if they are returned within 30 days from the date of delivery.
  • Condition of Items: To qualify for a refund, the items must be unused, in their original packaging, and in resalable condition. Products that are damaged, worn, or altered may not be eligible for a refund.
  • Exclusions: Some items, such as custom-made products or perishable goods, may not be eligible for a refund. Please check the product details for any exclusions.

How to Request a Return:

  • Contact Customer Service: To initiate a return, please contact our customer service team at:
  • Return Authorization: Our customer service team will provide you with a Return Authorization Number (RAN) and instructions for returning the item.
  • Return Address:
    GANGKE YUNCHUANG LIMITED
    B10, RM 2703 NEW TREND CENTRE
    704 Prince Edward Rd East
    San Po Kong, Hong Kong
  • Important: Do not send items back without a RAN, as this may delay processing.

Return Process:

  • Return Shipping: You will be responsible for the cost of return shipping unless the item is defective, damaged, or incorrectly shipped.
  • Packaging: Ensure that all returned items are securely packaged to avoid damage during transit. We recommend using a trackable shipping service to ensure safe delivery.

Refund Processing:

  • Inspection: Once your return is received, it will be inspected to confirm the condition of the item.
  • Refund Issuance: After the return is approved, a refund will be processed to the original payment method. Refunds will be issued in 7-10 business days depending on your payment provider and the bank’s processing time.
  • Restocking Fee: In some cases, a restocking fee may apply, depending on the condition of the returned item and the reason for the return.

Exchanges:

  • If you wish to exchange an item for a different size, color, or product, please contact our customer service team. We will assist you in processing an exchange or issue store credit if applicable.

Defective or Damaged Products:

  • If you receive a defective or damaged product, please contact us within 7 days of receiving your order, and we will provide a full refund or replacement at no additional cost to you.

Non-Refundable Items:

  • Gift cards, customized products, or personalized items are not eligible for refunds unless they are defective or damaged upon receipt.

Contact Us:

If you have any questions or concerns about our return and refund policy, please don’t hesitate to reach out:

  • Email: admin@gangkeyunchuang.com
  • Phone: +852 59954809
  • Address:
    The website is jointly operated by GANGKE YUNCHUANG LIMITED registered at B10, RM 2703 NEW TREND CENTRE,704 FRINCE EDWARD RD EAST,SAN PO KONG HONG KONG and BLUE STAR TRADING LIMITED registered at RM C，6/F，WORLD TRUST TOWER 50 STANLEY STREET CENTRAL HK

We aim to ensure your satisfaction and work hard to make the return and refund process as easy and convenient as possible. Thank you for shopping with GANGKE YUNCHUANG!